Over the past few years, consumer social media sites like Facebook, Twitter, LinkedIn, and YouTube have radically changed the way we communicate. Seeing the benefits of consumers’ real time social information sharing, enterprises have been adopting social business systems like IBM Connections not only to meet the expectations of today’s employees and partners, but also to increase productivity and reduce costs.
At the same time, video usage has seen substantial growth within the enterprise, with Forrester reporting that over 27% of firms already implemented enterprise IP/digital video for internal use, and Gartner predicting that by 2016, large companies will stream more than 16 hours of video per worker per month. Innovative enterprises are using video to harness corporate knowledge. As a result, organizations are recognizing that in order to maximize the benefits and adoption of their social business software, they must enrich traditional social business components like news-feeds, communities, blogs, wikis, and profiles, with video. The simplest way to marry advanced video creation, consumption, sharing, and delivery capabilities with social business software is by using packaged video integrations.
Kaltura’s Video Extension for IBM Connections combines Kaltura’s market leading enterprise video platform with IBM’s leading social business software, into a seamless user experience that leverages video to dramatically improve collaboration, knowledge sharing, and communications across the organization. Think adding YouTube-like capabilities to a Facebook-like portal, with the addition of workflows and security mechanisms required by the modern social enterprise. This empowers employees with intuitive video tools that they are already comfortable using, while providing peace of mind to IT by allowing to securely centrally manage all rich media content in the organization.
Here is a short overview of how Kaltura’s new Video Extension can work seamlessly within IBM Connections:
So why video, you ask? There are many reasons why video is key to your organization’s communications, here are just 5 things to think about as you plan the future of your social business strategy:
- Video is engaging and simplifies complex ideas:
Both consumers and enterprises recognize video as an engaging and entertaining medium to convey powerful messages, engage audiences, and illustrate complex ideas. Video is the perfect starting point to get the conversation going since video viewers retain 50% more material than those who just view traditional information sources (according to a recent Wharton Business School study). According to Forbes, 59% of senior executives prefer to watch video instead of reading text, if both are available on the same page. So when your IBM Connection users are creating blogs or initiating online ideation discussions, wouldn’t it be great to let them add a relevant video into the mix?
- Videos reduces cost by boosting training and ‘multiplying’ sales-force:
7,500 video views per day on salesforce.com – this is equivalent to work done by 46 hyper efficient sales reps, educating customers on the product (According to Greney Jamie, VP, Social Media and Online Video, Salesforce). Similarly training videos watched by thousands of employees and partners are equivalent to dozens of corporate instructors onboarding and training employees and partners. “By integrating Kaltura into our virtual learning site and transitioning all broker training online with video, we have decreased the onboarding timeline for a new agent from 6 to 3 months” (VP of Learning, Coldwell Banker). No matter how you look at it, video cuts costs significantly.
- Videos shortens ‘time to knowledge’ and facilitates expertise creation and recognition:
Tapping into the communal knowledge base of a globally distributed workforce is one of the main benefits of social business software like IBM Connections. Add to that the ability for experts to easily record How-to videos and tutorials accessible 24/7 from any device, as well as the long “shelf life” of video, and you significantly shorten the time it takes to find information in your organization in the years to come. Once you find the information, it is also about comprehension – it is much easier to watch a 3 minute video walkthrough, like the one embedded within this blog post, as opposed to reading a 10 page user manual. Provide your IBM Connections users with Employee Generated Content (EGC) tools like screen-capture, webcam recording, and mobile capture, and watch the level of organizational knowledge sky-rocket as a result of the videos they create and the chance to be publicly recognized for their expertise (you get bonus points for gamification initiatives that reward employee participation!).
- Video authenticity brings people together:
Video helps employees break geographical and cultural boundaries, with “nearly in-person” experiences that add depth, authenticity, and personification to their corporate online identity. Many of our customer executives use live video or send recorded video messages to thousands of employees, in order to create a sense of familiarity and closure that is unmatched by text-based communications. Many companies also initiate video contests to foster a sense of company-wide community and corporate pride (see this great example). An IBM Connections portal where executives and employees record and share their video messages and personal user-profiles, and where employees participate in creative video contests, transforms a large workforce into a tighter, community that takes pride in its work.
- The demand for consuming and creating knowledge on-the-go:
Today’s workforce requires access to knowledge anywhere-anytime on a myriad of mobile devices. With limited time at hand, and limitations of the mobile device screen size, video is the best medium to access knowledge ”just-in-time” by providing both visual and audio comprehension. This is especially important for mobile and “desk-less” employees like Sales, technicians, first responders, and retail staff who often need to learn a topic on-the-go right before taking action. In other situations, capturing and sharing knowledge videos remotely is business critical capability – think insurance agents documenting an incident on-site using their mobile device video camera. Imagine how powerful this can become with the proliferation of wearable computers like Google Glass and Motorola Golden-i, where video will play an even more central role for communicating, learning, and collaborating “on the fly”.
In summary, bringing together video and social business provides great value: fast, asynchronous, visual, authentic and engaging knowledge exchange through a many-to-many communication channel, resulting in speedier product lifecycles, competitive advantage, educated employees and constant dialogue across the global enterprise and customer base. Learn more about how enterprise video can enhance your business here.